5. Returns and Refunds

• • General
    • Our Returns and Refunds policy is only applicable to :-

(a) defective goods

(b) direct on-line purchases effected where you have not examined the jewellery and delivery thereof is rejected because the jewellery is not of the type and quality based on the description presented to you; and/or

(c) In respect of all other purchases, in store and/or bespoke, you will only be entitled to a refund if the jewellery is defective.

• • In all other instances, in which you are not happy with your purchase, despite having examined the jewellery at the time of purchase you will be entitled to exchange the item in terms of the exchange provisions referred to hereunder.
  • Standard returns policy
    • freeRange JEWELS takes the utmost care to package our shipments and to ensure that our jewellery is in the best condition possible.
    • Once you receive your package, please notify us immediately if there is a problem regarding the condition of the piece of jewellery.
    • If the parcel and/or its contents has been tampered with and is damaged, and you do not call us immediately, we will assume that, upon return of the item that the damage was caused by you.
    • If you notify us immediately of the damaged item / packaging, the standard return procedure will be in terms of the refund
    • freeRange JEWELS must be notified (via email or telephone) within 3 days after receipt of your intention to return the item of jewellery.
    • The item you want to return must be in its original packaging and unworn condition to be eligible for return and a refund.
    • Within 2 days after you have notified us, we will send you a return label with instructions. Please use this label and ship the items back to us within a further 2 days.
    • Include in your package a signed letter stating the reason for your return,
    • The original purchase price, less (a) the original shipping and handling fee and (b) 10% restocking fee, will be refunded to you within 24 hours of receipt of the item in its original condition and packaging.
    • We do not accept returns of SALE items.
  • Exchanges
    • You may exchange your item for a different item of the same value or pay in the balance if you wish to exchange the item of a different item.
    • freeRange JEWELS must be notified (via email or telephone) within 3 days after receipt of your intention to exchange the item of jewellery.
    • You will not be subject to a restocking fee in this case but will still have to pay the return & further delivery shipping fee.
  • Refunds
    • You will be entitled to a refund:

(a) if the goods were defective; and/or

(b) where your purchase was made directly online where you have not examined the jewellery and delivery thereof is rejected because the jewellery does are not of the type and quality based on the description presented to you; and/or

(c) In respect of all other purchases, in store and/or bespoke, you will only be entitled to a refund if the jewellery is defective.

• • • We will send you a notification when we have received your returned item along with your proof of payment.
    • We will inspect the returned product and inform you if your return has been approved or rejected (based on the conditions of the return).
    • If we approve your return, we will process your refund within 3 days of the return using the original method of payment that we received which can take a few days to reflect. We will however send you confirmation of payment.
    • If you have not yet received your refund, please contact us within 24 hours of the expected date of refund.
    • No refunds apply on SALE items.

6. Purchase Warranty

• • freeRange JEWELS will, in its option, repair and/or replace any freeRange Jewellery (in store, bespoke, or commissioned) which is proven by our jewellers to be defective due to manufacturing.
  • The aforesaid warranty against manufacturing defects shall be valid for a period of six months with effect from the date of purchase and/or delivery.
  • The warranty against defects referred to in 6.1 and 6.2 above does not cover damage, breakage, changes in appearance, gradual degradation of any part due to normal wear, mishap, careless and/or improper use and/or handling and/or maintenance and/or any work effected by a third party other than free range to the jewellery during the warranty period.
  • We advise that you have your jewellery serviced once a year by a reputable jeweller.